Help
Frequently asked questions
Quick answers about shopping, shipping, and product care. For order-specific help, contact us or WhatsApp.
Use “Get a quote” in the header, add products to your cart and submit a quote from the cart page, or email us with opening sizes, style, and your location or send your request via Whatsapp.
We share updates via email. If you have any urgent questions, please contact us or use the official WhatsApp account linked in the contact page.
Typical production lead times are generally around 30 days. However, for expedited orders, the production lead time can be shortened to 25 days.
As for the logistics and shipping time, it depends on the destination region and varies based on the specific order and the vessel booked.
Please transfer the payment to our designated factory bank account. We will start production after receiving 50% of the total order amount as deposit. The full balance must be settled before shipment, and we will arrange delivery only after the final payment is confirmed.
MOQ is 1 piece. We can customize even a single window for you.
DDP (Delivered Duty Paid): We will deliver the goods right to your specified address. All costs including shipping fees, import taxes and customs duties are on our side.
FOB (Free On Board): We deliver the goods to the departure port. You need to arrange the follow-up sea transportation, handle customs clearance and bear all related expenses.
EXW (Ex Works) means the price is quoted based on our factory. You will pick up the goods at our factory and take charge of all subsequent shipping, customs procedures and relevant costs.
My factory is located in Foshan, China. Welcome to visit our factory in any time!
The furnitures sold from Misxit are covered under a 3-year warranty.